Client Satisfaction at Sapac is taken very seriously as it forms the compass for our success, and forms a tool for our Strategies and Operational Plans. At the start of each project; we establish what we call “Expectations and Service Level” which is a list of some kind of “Client Wish-List” that we track and monitor throughout the project progress.
During execution, we keep our “Customer Satisfaction Log” updated; which shows some deviations and how such deviations are being dealt with. We periodically measure and re-measure all KPI’s, prompt actions are taken to ensure Client Satisfaction.
On the other hand; when we don’t have a project with a Client, we run periodical Office-Visits to maintain healthy relationships with all our Clients.